Faq for HeoZ emergency telephones, service, warranty.

The HeoZ offers a wide selection of emergency telephone systems, weatherproof telephones, explosion-proof telephones, prison telephones, blue light emergency phones, help point intercoms, cleanroom intercoms, and acoustic hoods. 

We have the expertise and experience developed over for decades.  The HeoZ technology team is here to help you get exactly what you need. At HeoZ, we believe in providing the right support with the right technician the first time, to minimize potential disruptions or delays in ensuring a smooth operation.

Yes, Our Moq is 1 set. Samples are available.

For small order which means the samples order or the total amount less than USD 1000, we charge 100% payment in advance. For bulk order, we often charge 20-30% in anvance, and the rest payment before shipment. For OEM& ODM order, we often charge 50% in advance, and the rest payment before shipment.

HeoZ provides warranty and post-warranty repairs of all products purchased from our company or HeoZ partners.

We guaranty 36 months for products, usually, we will provide 3% free of cost accessories for each batch order.  And our maintenance service includes all required software or firmware updates. If you need any support, please don’t hesitate to contact us.

You think it, we design and manufacture it.  We accept OEM\ODM, and please provide your detailed requirements.

Most of our products have already passed International Standard such as IECEX,IP65,IP66,FCC,CCC,ISO9000,EMC,ROHS,SGS etc.
We have enough stocks for standard products, the shortest lead time,3 to 7 days delivery time.
Preferential price, if you tell us the name of the project and send back the photos of the phone after installation, we will offer more discount.

For a standard product request, it will be approx. 3-5 working days. For the bulk order consisting of various systems, it will be approximately 7-20 working days. For the customized order, it will be approximately 18-45 working days.

Most HeoZ emergency telephone systems can be installed without the need for professional installers. HeoZ team can offer professional installation videos for help. 

Firstly, our engineers will share operating videos for the emergency telephone system. Secondly, we’d like to help you configure the emergency telephone by Teamviewer.

Now, we have built strong cooperation with partners in 19 worldwide regional areas. So if you need to order HeoZ waterproof telephones in your area, please kindly contact us at Email: info@heoztech.com, we will help you order the goods from our agent. Also welcome to be our agent!

Contact Us

HeoZ Technology Co., Ltd

Address: No. 25 Tai ran 7 Road, Che Kung Temple, Futian District, ShenZhen City, GuangDong Province, China 518040

  HP: (0086181 2732 5966                                                                  TEL: (00860755 2721 2891

  Email: info@heoztech.com

  Web: www.heoztech.com